Standard packaging:

Your order will arrive sealed in a Renné Rose printed 100% recyclable kraft envelope, sealed with a Renné sticker. Inside will be a packing slip, look book and your jewellery wrapped in our branded re usable cotton bags.

Signature packaging:

If you have upgraded to our Signature packaging option your order will arrive in a plain kraft box with beautiful printed interior. Wrapped in crisp white tissue and sealed with a gold Renné sticker will be a branded gift bag holding a bangle or ring box, our most recent look book and postcard.

View our packaging options here.

Please view our shipping policy here.

Store your jewellery in its original packaging or jewellery box to deter tarnishing. Avoid sleeping, showering and swimming in your jewellery. Keep your jewellery away from perfumes, sun cream, lotions. Rinse in warm soapy water to clean or use a polishing cloth. All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping.

Shop our range of polish here!

Gift cards issued online are available to use on our website only - www.rennejewellery.co.uk

If you have recieved a physical in store gift card these are only accepted in our shop - 8 Grange Road, Darlington.

Yes, all vouchers expire 12 months after the purchase date. You can check your balance using the till in store or by emailing info@rennejewellery.co.uk

All gift cards and e vouchers are non refundable and cannot be exchanged for cash.

We recommend visiting us in store or asking your local jeweller to measure your finger. It will be measured by a letter. As all our rings are handmade we can make any size, if your size isn’t listed please email info@rennejewellery.co.uk or call us on 01325 728288 to order.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; Gold: mandatory for items above 1 gram.

Renné is registered with the Sheffield Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking Renné operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked. 

For more information view our Assay Assured Certificate here.

Please see our Chain Guide here.

Please see the sizes for our bangles here:

2.5mm Classic Bangles

Extra Small 19cm

Small 20cm

Medium 21cm

Large 22cm

Extra Large 23cm

4mm Classic Bangles

Extra Small 19.5cm

Small 20.5cm

Medium 21.5cm

Large 22.5cm

Extra Large 23.5cm

Cuffs

Small/Medium 14cm

Medium/Large 15cm

Mens 17cm

Yes we do! Please see our collection of personalised jewellery here.

No, we only make our own designs. However if you are looking for a piece to be engraved with a personal design we can help with that. Contact us here!