FAQs

For more information please email us info@rennejewellery.co.uk or call us 01325 728288

Your order will arrive in an unbranded postal bag. Inside will be a Renné gold embossed white magnetic box protecting your jewellery which is wrapped in gold embossed cotton bags. All packages include a packing slip, Renné newsletter, and Renné postcard.

Please view our shipping policy here.

Store your jewellery in its original packaging or jewellery box to deter tarnishing. Avoid sleeping, showering and swimming in your jewellery. Keep your jewellery away from perfumes, sun cream, lotions. Rinse in warm soapy water to clean or use a polishing cloth. All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.

Your gift card is eligible for use in store and online www.rennejewellery.co.uk

Yes, all vouchers expire 12 months after the purchase date. You can check your balance using the till in store.

All gift cards and e vouchers are non refundable and cannot be exchanged for cash.

We recommend visiting us in store or asking your local jeweller to measure your finger. It will be measured by a letter. As all our rings are handmade we can make any size, if your size isn’t listed please email or call us to order.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; Gold: mandatory for items above 1 gram.

Renné is registered with the Sheffield Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking Renné operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.