Concierge

We’d love to hear from you. Whether you have a question about sizing, need help choosing a meaningful gift, or would simply like some guidance on caring for your jewellery, our team is here to help. You can reach us by phone, email, or by visiting us in our Darlington store, where we’ll be delighted to assist you in person.

At Renné, each piece is crafted to last a lifetime and with a little care it will remain as beautiful as the day it was made. In this section, you’ll find our simple care tips to keep your sterling silver and gold jewellery looking its best, from everyday cleaning and safe storage to advice on wearing your jewellery with confidence.

We understand that choosing a piece of jewellery is a meaningful decision and you may have questions along the way. Our Frequently Asked Questions are designed to give you clear, helpful answers on everything from sizing and delivery times to returns, repairs and bespoke commissions. If you can’t find exactly what you’re looking for simply get in touch and we’ll ensure you have all the guidance you need.

Our Loyalty Programme is our way of saying thank you for choosing Renné. Every time you shop with us, you’ll earn points that can be redeemed towards future purchases, making it even more rewarding to build your collection over time. As a member, you’ll also enjoy exclusive previews, birthday treats, and special rewards designed to celebrate life’s moments with you.